Quick Checkout
Once you register for an account with Free2Garden you will only ever need to enter your email address and password when you're next checking out as all other details will be stored securely. Please note, however, we will NOT store your credit card details - only the last four digits of your card and your card type. All other information is stored offline (again, with the last four digits MISSING to protect your security).
You are also able to update your account details with any changes, and request a lost password to be sent to the registered email address.
Account History
From the moment you register with Free2Garden, you will have full access to your order history. This will give you the ability to view your previous and current orders, check the status of them LIVE online, refresh your memory of the order details and even query the order directly through our Customer Services interface.
Loyalty Points
As a registered customer, you are also entitled to earn Loyalty Points based on your purchases at Free2Garden. Once your account has been set up, you will be given the basic account status and can start earning points with every purchase. Points details are as follows:
Spend £ 10 to earn 1 point(s)
Exchange 10 points for a discount of £ 5 from your order.
Please note: You will not be able to spend any points until you have earned a minimum of 10 points.
VIP Account Status
At Free2Garden, we believe in rewarding our regular customers for their continued support. Our VIP Accounts are rewarded depending on overall spend on the store and are awarded manually. If you're chosen to become a VIP Account holder, you will recieve an automatic discount on ALL purchases made through the store, regardless of the order total. The account tiers are as follows:
Bronze
5% discount
Silver
10% discount
Gold
12% discount
Platinum
15% discount
Please note: Loyalty points will no longer apply if you have a VIP account, but you will be given the choice of whether you wish to upgrade to a VIP account and lose your points, or retain your basic account and all points.
Product Availability Notification
If a product that you're interested in buying is temporarily out of stock, being a registered customer means you have the ability to request to be notified when this item becomes available. Once the item back in stock, Free2Garden will email you automatically to let you know, and you'll be able to click on a link directly within your email to save you searching for the product on our store.
Product Reviews
Have your opinion immortalised at Free2Garden by writing a product review to help your fellow shoppers. After all, no-one knows more about a product than the end-user, and if you can guide someone towards the perfect product for their needs then we want to give you that opportunity. All customers (registered or visiting) can view reviews, but only registered customers are able to submit reviews for inclusion on the store.
Recently Viewed Items
Quickly jump between the last FIVE products that you viewed by following the links in the Recently Viewed Items area. The simplest way to compare and keep track of your movements on the store.
Exclusive Offers
From time to time, Free2Garden may manually select a group of registered account holders to receive exclusive offers, free gifts or discount vouchers. These are NOT regular newsletters and will only be available to registered customers which meet a certain criteria at the time.
